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Earthlink Leaves Philly, Network to Go Away

Earthlink today announced that they are discontinuing their Philadelphia muni-wireless network. Apparently, the company has been trying to work with the city and Wireless Philadelphia (the non-profit formed by the city originally to manage the Wi-Fi network) to transition the wireless network assets and maintain its operation.

Those discussions have fallen apart, and now Earthlink has notified customers that its decomissioning the network entirely, and removing all of the equipment.

So the poster-child of Muni-wireless is now back at square one.

Josh Breitbart has good coverage about the happenings in Philadelphia, and through New America Foundation released an excellent report on the subject, “The Philadelphia Story: Learning from a Municipal Wireless Pioneer”.

What does this say about muni-wireless in general?

Certainly, Philadelphians will need to find alternative broadband options, and the free public-space hotspots will be going away, taking away a valuable public resource for the city.

But the single most important lesson from this experience is that single-source solutions for muni-networks are a bad idea. If Wireless Philadelphia followed their founding purpose instead of being tempted into a devil’s bargain with Earthlink to hand over the entirety of the network to the company, the story today would be very different. Wireless Philadelphia, which would have owned the network and contracted out its building and operations, would merely need to find a new partner to take over those roles. The city’s network would continue on, and users would have experienced few, if any, hiccups in service.

Instead, the network will now be disassembled and all of the work done over the past few years by the non-profit was for naught. People currently using the network (including a number of low-income families) will be left without a broadband connection, and Wireless Philadelphia will have to go back to the drawing board and come up with an alternative solution for bridging the digital divide, a process that will likely take months, if not years.

Contrast Philadelphia with Boston’s approach. In an insightful report, the Boston Wireless Task Force sketched out a plan for creating 2 competitive marketplaces that will drive the creation of the city-wide muni-wireless network. On one side, a number of infrastructure providers will all provide last mile networks, each within a different part of the city. Those networks will all wind up funnelling thorugh an network exchange managed by the Wireless Boston non-profit. On the other side, ISPs (and any other organization) will be able to purchase transport on the last-mile wireless network at competitive prices, and provide customers with a choice of companies from which to purchase retail wireless ISP service. Enabling all of this interconnectivity are standards-based hardware and software interfaces, and common routing and management interfaces.

In Boston, if an infrastructure provider exists the business, another company can step in an take over the operations of that part of the network–one that is likely already providing service in another part of the city. If an ISP decides to stop reselling the wireless network, there will be other ISPs who can provide service.

Looking back, its hard to miss the fact that Philadelphia chose the worst path. They had the option, early on, of taking a more Boston-like approach, but instead opted for a short term political win at the expense of a lasting solution. In reality, Philadelphia’s muni-wireless network, if they choose to rebuild it, will likely cost even more than it would have if they took a more progressive approach from the beginning. And its not lost on anyone that Philadelphia’s Wireless Task Force recommended a more competitive and holistic approach similar to (though different in certain ways) Wireless Boston’s current approach.

Filed under: Muniwireless, News, , , , , ,

Doc Searls on Why Hotels and Airports Should Have Free Wi-Fi

Doc Searls (who wrote a great article in Linux Journal about NYCwireless in 2004) has a great blog post on the frustrating world of for-pay Wi-Fi in hotels and airports. NYCwireless has long said that public and semi-public spaces like hotels and airports (and parks!) have a lot more to gain if they make their Wi-Fi networks free and treat them as PR and marketing pages.

The problem here is that the Net is seen by too many hotels and airports as a way to make money rather than to keep customers happy. That’s because it’s seen as a private business rather than a public utility. It would be better for everybody if we admitted that it’s the latter, even when private businesses provide access to it.

Yes, it has costs. So do electricity, water, waste collection and road maintenance, and neither airports nor hotels charge for those — at least not Thing is, the Net is not a steady scarcity, such as parking. Nor is it simple. But making it gratis removes the billing complexities that are one of its main costs and a frequent cause of failure.

So here’s a message to the aviation and hospitality industries: You’re not in the pay toilet business. Quit trying to turn the Internet into one.

Filed under: Community Wireless, News, , , , , ,

CBS Outdoor Billboards and Displays Wired To Create a Massive, Free Wi-Fi HotZone Covering Times Square to Central Park South

Wow… this is big news. CBS is using its “outdoor billboards to broadcast out a ubiquitous free Wi-Fi network”:1 in midtown Manhattan.

I gave a quote to “Silicon Alley Insider”:2:

bq. Its great to see that free, public Wi-Fi is becoming more available in New York City. CBS’s program is an innovative way to get more free internet to the people, and will hopefully be seen as a valuable asset to the area. NYCwireless would love to work with CBS and other organizations to help light up more areas of New York City, especially city parks where people can actually sit and use the free Wi-Fi networks that we have already built.

[1]http://www.cbscorporation.com/news/prdetails.php?id=17255&pe=1
[2]http://www.alleyinsider.com

Filed under: News,

FiOS Coming to New York City

Rob, one of my fellow board members at NYCwireless, reports that Verizon is installing FiOS in his building on 23rd Street and 7th Avenue. This is a big deal, because it seems to be the first (or one of the first) times FiOS is available in NYC, and should give Time Warner Cable a good run for their money. I’m no fan of Verizon, but high-speed internet is high-speed internet–we’re talking 15Mbps+, versus TWC’s 8Mbps.

bq. Verizon is installing FiOS in the building. The cable spools are now hanging from the ceiling and tonight a cabinet appeared in the stairwell.

!http://farm2.static.flickr.com/1210/1402128339_c438a10207.jpg!

!http://farm2.static.flickr.com/1408/1402128401_feb50e7e10.jpg!

Filed under: New York City, News

It's true Q.A.M.?!?

Sam Gustin writes for “Portfolio’s Daily Brief”:1 about the “fiber” battle that Verizon and Time Warner Cable are having in new ads on TV:

bq. Verizon’s Smith said the Time Warner ad is designed “with the intent to deceive the consumer.”

bq. “Time Warner Cable does not deliver fiber optics to your door,” Smith said, though he acknowledged that Time Warner uses fiber optics in their network backbone. “This is fun. They’re saying, ‘Let’s poke at each other and dupe the consumer.’ But the real losers are the consumers, who are getting fooled.”

bq. “People don’t really care about fiber-schmiber,” Harrad said. “What they care about is the service. We don’t feel that Verizon is doing anything that we haven’t been doing for the last ten years.”

bq. Referring to Verizon’s ads, Harrad said, “Their new service sounds new and improved, but marketers do that all the time when there is nothing new under the hood.”

Of course both sides are right. VZN isn’t doing anything that new, and of course promised decades ago to do what they are finally getting around to do now. And TWC isn’t providing fiber to the home, which makes their infrastructure much older and slower.

The real questions are:
# When is Verizon going to offer FIOS in NYC?
# When is Time Warner Cable going to give us real bandwidth (as in 30-100mbps)?

[1]http://www.portfolio.com/views/blogs/daily-brief/2007/08/20/battle-of-the-broadband

Filed under: New York City, News

Follow up to "Café Owners Get It Wrong about Wi-Fi and Turn Away Good Customers"

“Craig Plunkett responded”:1 to my “earlier post”:2 about how café owners who turn off their wi-fi to get rid of squatters are hurting their business by alienating their good customers.

This is a really good conversation, and I’m glad that Craig has engaged in it publicly. He’s not wrong by any means. He actually gets it, and even has one solution: use his company UrbanHotspots to help you figure it out.

There isn’t one “magical” way to properly offer free wi-fi (or even pay wi-fi, but I think all public wi-fi should be free, so I’ll just ignore the other kind for now). Just as there are many different types of cafés and many different types of other food stores, there are many ways you can engage your customer to encourage them to purchase more food and not just camp out.

You can go the overt way, and offer limited time coupons for free wi-fi, which Craig’s company can help you set up.

But its always been my experience that such solutions are too abrupt. They are like giving a lollipop to a child when they’ve been good and then taking it away after a few licks and telling them they can have it back when they have been good some more.

More subtle solutions tend to work better, when you play on people’s emotions and good will, and make it easy for them to do the right thing. Align your customers interests with yours and they will do the right thing without you having to beat them over the head about it.

This is not a new concept. Cafés have been offering free live music for many years. The good cafés learn how to build community and a following of good customers by offering free music instead of just having customers stake out a seat and camp out for the night.

Be creative. Be innovative. Sponsor co-working sessions, where you have a bunch of regulars that come in on your off hours. If any of them make it big, they’ll give you a piece of the payout for your support as they struggled. Reach out to moms or nannies who like to hang out together during the cafés quiet time with the children they are watching while surfing MySpace of Facebook.

Even in the middle of midtown there are lots of times that a café isn’t busy, and there are lots of people who want to be there when few others are.

And if all else fails, ask your customers politely to move during rush hour. At least then you can connect with them and tell them how much you appreciate their business.

[1]http://www.cedx.com/2007/08/strategies-to-d.html
[2]http://www.wirelesscommunity.info/2007/08/12/cafe-owners-get-it-wrong-about-wi-fi-and-turn-away-good-customers/

Filed under: News

Café Owners Get It Wrong about Wi-Fi and Turn Away Good Customers

My friend Craig Plunkett “posted a pointer”:1 to a “Daily News article”:3 about how some cafés are having trouble with their free wi-fi service. “With laptop users hanging out in cafes all day, latching on to free Wi-Fi and air conditioning in return for a few paltry coffee purchases, it’s no surprise cafes are cracking down on freeloaders.”

Now, while I certainly won’t dispute what these cafés are claiming, I do think their owners don’t understand the phenomenon taking place, and I am sure their reaction to turn off the free wi-fi is the wrong move.

There are a number of reasons why:
# Free wi-fi is a commodity. If you decide to offer wi-fi for pay or turn off your free wi-fi during certain times, then just wait until the café down the street starts offering free wi-fi and takes your customers.
# Turning off free wi-fi does nothing but discourage people from coming into your café.
# This kneejerk reaction won’t solve the problem and causes collateral damage. Yes, customers will stop using the wi-fi. But many will just not bother to come in at all (lost sales) and they won’t recommend the café to their friends (lost future customers).

If your customers are camping out using your free wi-fi and not purchasing enough to cover their costs, then this points to a fundamental problem:

*You are not offering them anything that they want*

Yes, they may want free wi-fi, but they can get that in any number of places, especially in NYC. If your key selling point is your free wi-fi, then you’ll soon have other, bigger problems and will likely go out of business.

Free wi-fi isn’t valuable. If you are a café owner, the things you sell–your food and drink–are what’s valuable. If you offer tasty and irresistible food and drink (or maybe other things) then the more time that a customer spends in your store, the more likely they are to purchase. Period.

These café owners are blaming free wi-fi for their problems. I see this differently:

*The free wi-fi has brought a captive audience into the store. If you can’t sell them stuff, then that’s your fault.*

By turning off free wi-fi and electricity, you’re driving good customers away. Now that’s something to worry about.

[1]http://www.cedx.com/2007/08/the-death-of-ar.html
[2]http://www.nydailynews.com/lifestyle/food/2007/08/03/2007-08-03_sit_but_dont_stay-1.html

Filed under: News

Rosario, Argentina Uses Open Source to Power Free Muni-Wireless

“The Inquirer”:2 reports that the city of “Rosario, Argentina”:1 decided to build a free municipal wireless network for residents and visitors. Instead of buying a proprietary solution, the city decided to use open source software, including “OpenWRT”:3 and “WifiDog”:4.

NYCwireless and “many other community wireless groups”:5 also use WifiDog, a hotspot management system from Ile Sans Fil, the Montréal, Canada wireless group.

[1]http://www.welcomeargentina.com/rosario/index_i.html
[2]http://www.theinquirer.net/default.aspx?article=41344
[3]http://openwrt.org
[4]http://dev.wifidog.org
[5]http://dev.wifidog.org/wiki/Community

Filed under: International, Muniwireless, News

NYC DoITT Releases New Poletop RFP

Its been a little over 2 years now since DoITT (NYC’s IT department) “released their first RFP”:1 to enable the installation of telecom (read cellular) equipment on lightpoles, and we’ve heard *nothing* about the companies that responded and won franchises.

On July 19, 2007, DoITT “released another RFP” for poletop telecom devices:

bq. The New York City Department of Information Technology & Telecommunications is pleased to release a Request for Proposals (“RFP”) for Franchises for the installation for the installation and use, on City-owned street light poles, traffic light poles, highway sign support poles and certain utility poles located on City streets, of telecommunications equipment and facilities, including base station and access point facilities, in connection with the provision of mobile telecommunications services.

As far as I can tell, the RFP isn’t posted on their website, and NYCwireless wasn’t contacted either (Mr. Brett Sikoff, you should know by now that we are one of the organizations with whom your department should be working). Its entirely unclear what the relationship is between this RFP and the one from 2004, and whether there is a “similar classification structure”:2 to the poletops that are available (where the city was divided into 3 zones, each with its own franchise price per pole).

“Here’s the RFP”:3, which was kindly forwarded to me by a friend.

[1]http://www.nyc.gov/html/doitt/html/business/poletop_rfp.shtml
[2]http://www.nysia.org/events/past/2005/Mobile%20Telecom%20Franchises.pdf
[3]http://wirelesscommunity.files.wordpress.com/2007/07/poletop-rfp-july-20071.pdf

Filed under: New York City, News, Policy

WSJ Online: ISPs, Businesses and Even Cities Seek to Offer Cheap or Free Connections — Which Will Win?

I was “recently interviewed”:1 about the recent “FON and Time Warner Cable announcement”:2 by Jason Fry for his Wall Street Journal Online column “Real Time”. FON and Time Warner Cable recently came to an agreement to allow TWC subscribers to set up FON hotspots. Much about this deal is unclear, including how the revenue sharing is working from FON to TWC (FON is surely paying TWC in some way).

Here are some excerpts from “my interview”:1:

bq. …

bq. Dana Spiegel, executive director of NYCwireless, is skeptical of the deal’s impact, seeing it as little more than a public-relations move for both companies. Fon’s network, he says, is “to be perfectly blunt, tiny” and predominantly residential, making it not particularly valuable in public places. Ms. Rees says Fon has 60,000 Foneros in the U.S., though she acknowledges that Fon may not have the visibility of, say, T-Mobile with its Starbucks locations. While she maintains Fon’s footprint will be more effective over the long term, “over the short term we have to be strategic.” An example of that strategy: a “Fonbucks” campaign in which Fon has given away free La Foneras to people living near coffee shops.

bq. Mr. Spiegel calls Time Warner Cable’s deal with Fon “a parasitic billing system … I’m paying the same amount of money for less service and Time Warner Cable is getting more money from what I’ve already paid for.” His volunteer group’s members create free hot spots in New York City parks and public spaces and help bring free wireless Net access to underserved communities. In his view, NYCwireless’s approach is better: “Instead of taking a reduction in my value and handing it back to Time Warner, I’m taking that value and spreading it out among my local community.”

bq. Then there are efforts by cities and towns to offer cheap or free Wi-Fi. The most celebrated such efforts are taking shape in Philadelphia and San Francisco, but many other cities and towns are pursuing that goal, motivated by a desire to bridge the “digital divide” between rich and poor and eagerness to bill themselves as tech-friendly.

bq. One thing Mr. Spiegel and Ms. Rees seem to agree on: It’s too simplistic to see muni Wi-Fi as a threat to the aspirations of big ISPs and other wireless providers. Rather, muni Wi-Fi is likely to be complementary to such efforts. “What municipal offerings do is raise the baseline,” Mr. Spiegel says, contending that such services will primarily convert those left behind today. “Today’s baseline is dial-up. When municipal networks roll out, you’ll see a move from dial-up” up to a new baseline.

bq. …

bq. “When first introduced, [air-conditioning] was a luxury item,” Mr. Spiegel notes. “Stores that installed it saw a benefit. As it became more available, more and more stores added it and it became more of a cost of doing business.”

bq. So it will be with wireless. And as with air-conditioning, we’ll be startled to find ourselves going without now and again. We’ll even feel nostalgic about it.

[1]http://online.wsj.com/article/SB117743976135380805.html
[2]http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=109&STORY=/www/story/04-23-2007/0004571121&EDATE=

Filed under: Interview, Muniwireless, New York City, News, NYCwireless

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