Rob Pegoraro of the Washington Post has written an interesting article on why “Broadband Is Too Important to Be Left to Cable-Phone Duopoly”:1. In the article, he talks about why the FCC and Federal Government shouldn’t leave the future of broadband internet access to the cable guys or the phone company.
He lists the ways that telco and cable companies have “let down their customers”:
* Price
* Reliability
* Getting connected
* Tech support
* Features
I’m left to wonder: “What’s left?” These failings seem to cover the entirety of the business of providing internet service. If cable and telco companies fail on all of these counts, what’s left for them to succeed at?
[1]http://www.washingtonpost.com/wp-dyn/content/article/2005/08/13/AR2005081300149_pf.html
